I NEED HELP IN HOW TO QUOTE A SPA SURFACE REPAIR JOB

There is no simple answer to this question.  Many factors need to be considered to develop the best, successful bid for a spa surface repair job.

First, is the request coming through the spa manufacturer, and is it under their warranty?   If so, they may have a standard fee schedule that applies.  Inquire about it.  Warranty repairs normally require the contractor to provide a guarantee of performance.  Higher prices are common on warranty jobs.

Additional information needed is:

  1. Does the job only require a cosmetic fix, or does it include a structure repair prior to the cosmetic repair?  Additional costs are required when a structure repair is necessary.
  2. If it is a warranty job, is the request simply for an evaluation visit to determine magnitude of the damage or is it for the actual repair.
  3. How far do you need to travel to get to the site?  Are other professional repair contractors closer, and are they bidding the job?
  4. What are the prevailing hourly rates for professional service contractors in your area?  Some contractors use job rates based on the magnitude and type of repair.  Obviously, it must take into consideration the time required to complete it, and a fair hourly wage.
  5. How does your skill level compare to your competitor’s?  There is an opportunity to earn more money if your skill level or materials provide a competitive advantage.  You can quote the cost based on what an average skill level contractor would charge, but your quicker completion and/or higher quality materials results in more profit at the same cost to the customer
  6. Would it be cheaper or wiser for the customer to replace the spa rather than repair it?  Reputable contractors will advise customers, accordingly.
  7. What is the defect being repaired?  Is it a blister(s)?  Is it a crack(s)?  Is it crazing?  Make sure you know what is involved before you make a quote.  Also, make sure the customer understands the scope of your quotation.
  8. Is the surface acrylic, or some other material?   Does the acrylic have an ABS reinforcement and/or fiberglass-polyester resin?
  9. Do you have all of the required materials for the repair, and what did they cost?   Typically, material costs are a small percentage of total cost for a repair.  These can be minimized when components are purchased in bulk quantities rather than single use kits with each required component.
  10. What color is the spa?  Granite-like acrylic colors are easiest to repair.  Marble patterned spas are the most difficult to repair, since it takes an experienced and skilled operator with an airbrush to duplicate the pattern so it is undistinguishable.  Some non-acrylic surface spas require special materials to repair.  Pearlescent colors also require special coatings to duplicate the appearance.

RECOMMENDATIONS:

Visit http://www.multitechproducts.com/pages/Blisters.html for a technical discussion on what causes blisters.

Visit http://www.multitechproducts.com/categories/Instructional-Videos/  to order a copy of the DVD to learn everything on repairing spas.

GUIDELINES FOR QUOTING TYPICAL REPAIRS ARE AS FOLLOWS:

1)  A 2” diameter blister in the lounge seat of a Granite colored spa.  The customer has drained the spa prior to your arrival.

–         Total time to prepare and complete repair by an average skill technician =  3 to 4 hours

–         Cost of materials ~  $50  (based on buying one single use repair kit)  Repair professionals that perform frequent spa repairs buy individual components, and can reduce their material costs for a single job.

–         Quotation Price ( including maximum of 1 hour travel time) = $250 to $300

Comment:   A similar repair on a Marble pattern spa would require an additional one hour, and the total Quotation price should increase to $300 to $350..

Additional blisters in the same granite spa should be quoted at a reduced cost.  The increase for the second blister should be 50% ($375), and the third blister should be an additional 30% ($450) of the first blister.  Reasonable judgment should be used for cases with numerous blisters.  It may get so costly that it would be cheaper to replace the spa, particularly if it is a portable one.

GO TO  http://www.multitechproducts.com/pages/Procedures.html for specific directions on repairing a spa blister with the MTP Binding Resin.

2)  A 6” long crack at the rim of a Granite colored spa.  The spa has been drained by the customer to provide a dry working space.

–         Total time to prepare and complete repair by an average skill technician = 2 hours

–         Cost of materials ~  $50 (based on buying one single use repair kit)

–         Quotation Price ( including maximum of 1 hour travel time) = $200 to $250

Comments:   A similar repair on a Marble pattern spa would require an additional one hour, and the total Quotation price should increase to $250 to $300.

Additional cracks in the same spa should be quoted at a reduced cost.  The increase for the second crack should be 50% ($300), and the third crack should be 30% ($375) of the cost of the first crack.

GO TO  http://www.multitechproducts.com/pages/Procedures.html for specific directions for a cosmetic repair of a spa crack.

3)  A 2” diameter hole in a spa, which requires rebuilding the FRP reinforcement.  Depending on what caused the hole, there could be spider cracks emanating from the circumference of the hole.  These will increase complexity of the repair, and the cost.

–         Total time to prepare and complete repair by an average skill technician = 4+ hours

–         Cost of materials ~  $30 for FRP structure materials and $50 for cosmetic repair kit

–         Quotation Price ( including maximum of 1 hour travel time) = $400 to $450

GO TO  http://www.multitechproducts.com/pages/Procedures.html for specific directions for a structural repair of a spa.